The award judges of the '2009 Utility Company of the Year' commended Severn Trent Water for its “professionalism, willingness to engage and good practice in dealings across the spectrum from customers to the supply chain”. The judges believe “the company’s ability to learn the lessons of difficult years and use them to transform performance” would see Severn Trent continue to make strides in the future.

Tony Wray, chief executive of Severn Trent said: “This national award is the latest milestone on Severn Trent’s journey of continuous improvement. It results from a clear and focused programme in which we drive for ever-higher standards to achieve better levels of customer satisfaction and improve our environmental, financial and regulatory performance.

“2009 has seen us delivering further improvements in reducing customer complaints, tackling sewer flooding and increasing the reliability of water supplies across our region. And yet we still have further to go in sustaining and building on these improvements.”