IBM’s transformation programme analysed Severn Trent Water’s existing business processes, data models and procedures to create a set of streamlined back and front office processes across finance, procurement, HR and the water and waste businesses. The new process involves using an SAP enterprise systems which allow each employee to use centralised procedures which they self manage and monitor.

Tony Wray, chief executive of Severn Trent Water said: “The successful launch of the programme is the latest milestone in Severn Trent Water’s transformation journey and follows us being chosen as the ‘Utility Company of the Year 2009’ in the Utility Industry Achievement Awards. The programme is probably the biggest change initiative we have undergone in our recent history and has introduced greater intelligence and control into our processes. We are delighted with the results and believe our partnership with IBM has been central to this success.”

IBM will continue to work with Severn Trent Water on the second stage of the business transformation programme which is due to be launched late 2010.